Return Authorization Request:

Items should NOT be returned without prior approval from WBC.
You may request a return authorization request by e-mail (preferred) with the following information:

Customer name and address
Date of purchase
Order number
Product part # or description
Reason for return or exchange.
Please read below for specific return policy conditions and how to handle damaged, lost or stolen deliveries.

Opened/Used and/or Non-Defective/Non-Damaged Merchandise: ("Buyer's Remorse" returns):

At this time, we do not accept "Buyer's Remorse" returns. If you have any questions or concerns regarding this policy, please contact us.
Defective or Damaged Non-Glass Merchandise: Please contact WBC BEFORE returning any type of merchandise.

The customer may be responsible for shipping and handling charges incurred to return a defective item back to WBC for credit or exchange. Credit for any shipping costs is at the sole discretion of WBC.
No restocking fee will be assessed for defective items. WBC will not accept items returned after 30 days from original purchase.
WBC will pay all freight for replacement items sent to a customer.
Defective or Damaged Glass Merchandise (i.e. Bottles): Please contact WBC BEFORE returning any type of merchandise.

WBC retains sole discretion to replace, repair or credit items received damaged or defective by the customer.
All glass items/bottles are inspected, packed and shipped in perfect, unbroken condition and it is the sole responsible of the customer to inspect all glass products BEFORE EACH USE for cracks or defects.
Any shipping damage to glass items must be reported within 72 hours of receipt of order.
WBC may require that the customer return the broken or defective glass item.
The return freight charges and any other return related charges would be at the expense of the customer and may or may not be credited at the sole discretion of WBC.
Re-stocking, repackaging and any and all related charges may apply and are at the sole discretion of WBC.
WBC, it's employees and owners are not and will not be liable for any property damage, physical damage, mental damage, or any other damages resulting from the use or misuse of any of our beers. The safe use and handling of all of our products, especially glass products, is the sole responsibility of the consumer.
Refused Shipments:

For any item shipped to a customer and refused, the customer will be credited the cost of the items less any and all shipping charges. Additional RETURN shipping charges may apply, depending on UPS, USPS or freight company policies.
Items may be assessed a minimum 15% restocking charge.
Delivery of Merchandise:

Once an order is placed with WBC, any and all shipments (except for nonalcoholic beer or root beer) require signature by a recipient over 21 years of age.
Neither WBC, UPS, Special Delivery or any designated freight company assume any liability for any merchandise, package or order once it is signed for (released) at the final delivery point.
Lost or Presumed Stolen Shipments:

At the time of shipping, the order becomes the responsibility of UPS or the designated freight company; claims for lost, misdelivered or misdirected packages must be made by the customer to WBC within 30 days from expected delivery of merchandise. WBC will file a lost product claim and assist the customer, if required, in filing a claim with UPS or the designated freight company. Claim processing generally takes from 7-10 business days. WBC cannot ship replacement merchandise until any such claim with UPS or the designated freight company has been settled, unless the customer agrees to be charged again for replacement items and further agrees to be bound by any decision for reimbursement by UPS or the designated freight company. Additional shipping or freight charges are the responsibility of the customer unless allowed by UPS, the designated freight company or agreed to be paid for by WBC. Missing or presumed stolen orders of packages are considered a serious criminal matter. The customer should file a police report and contact their insurance company or agent for further action.